We want every customer to be completely satisfied. If something is not right with your order, we are here to make it right.

RETURN ELIGIBILITY

You can return an item within 90 days from the delivery date.

We accept returns for:

  • Defective and non-defective products
  • New and slightly used products

HOW TO REQUEST A RETURN

Step 1 – Contact Us First

Reach out at:

📍 Address:
7085 NW Fisher Ln, Ankeny, IA 50023, USA

📞 Phone:
+1 (219) 250-6472

📧 Email:
contact@zeogarden.com

🌐 Website:
https://zeogarden.com

If your item is damaged or defective, please include clear photos and a short description.

Step 2 – Wait for Instructions

We will review your request and send return instructions. Please do not ship any item back before approval.

Step 3 – Return the Item

Once approved, you may ship the item using any trackable and insured shipping method. A valid tracking number is required.

Return Methods: In-store (if applicable), drop-off location, or by mail.

REFUND PROCESS

After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days.

You will receive a full refund, including original shipping and handling fees.

We do not charge any restocking fees.

WRONG OR DAMAGED ITEMS

If you receive a defective, damaged, or incorrect item, please contact us with a photo.

In most cases, there is no need to return the item. We will issue a replacement or a full refund based on your preference.

NEED HELP?

We are always ready to assist you.

📍 Address:
7085 NW Fisher Ln, Ankeny, IA 50023, USA

📞 Phone:
+1 (219) 250-6472

📧 Email:
contact@zeogarden.com

🌐 Website:
https://zeogarden.com